Join one of INC 5000’s fastest-growing companies in America.
Web Hostech is a swiftly growing web hosting company that is always looking to include its family. We are l searching for someone who is fervent about web hosting, who is customer service familiarized and just plain loves everything hosting.
Web Hostech is seeking devoted, committed and hard-working person to work with the world’s number one web host. Our Customer Support team require to provide exceptional customer service on a persistent basis and “WOW!” our customers.
Are you doubtful? what web hosting is, then I’m afraid this position isn’t for you. This position requires a high degree of technical experience. If you are still reading, continue on to the requirements and apply today!
- At least 2-3 years of experience with cPanel, WHM and CentOS at a root level
- Up to date cPanel CWA & CWSA-1 certification or equivalent certifications from known vendors such as RedHat, CompTIA, AWS, etc.
- Have an understanding of different hosting products such as Shared, Reseller, and VPS
- Have advanced experience with common web hosting components; CentOS, cPanel & WHM, MySQL, Firewalls
- Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc
- Able to quickly and efficiently handle a variety of common web hosting related issues such as:
- Diagnosing common HTTP error codes
- DNS Zone configuration
- FTP connection
- Email client configuration
- Diagnosing PHP-based errors
- MySQL configuration
- Setting up cron-jobs and other common cPanel-based tasks.
- Have a reliable high-speed internet connection
- Comfortable speaking with customers via telephone, ticket and live chat as needed
- Fluent written and spoken English
- Inbound Level 2 Support via Ticket and Phone
- Possible Documentation Writing