Technical Support – Level 2

Join one of INC 5000’s fastest-growing companies in America.

Web Hostech is a swiftly growing web hosting company that is always looking to include its family. We are l searching for someone who is fervent about web hosting, who is customer service familiarized and just plain loves everything hosting.

Web Hostech is seeking devotedcommitted and hard-working person to work with the world’s number one  web host. Our Customer Support team require to provide exceptional customer service on a persistent basis and “WOW!” our customers.

Are you doubtful? what web hosting is, then I’m afraid this position isn’t for you. This position requires a high degree of technical experience. If you are still reading, continue on to the requirements and apply today!

Job Description


  • At least 2-3 years of experience with cPanel, WHM and CentOS at a root level
  • Up to date cPanel CWA & CWSA-1 certification or equivalent certifications from known vendors such as RedHat, CompTIA, AWS, etc.
  • Have an understanding of different hosting products such as Shared, Reseller, and VPS
  • Have advanced experience with common web hosting components; CentOS, cPanel & WHM, MySQL, Firewalls
  • Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc
  • Able to quickly and efficiently handle a variety of common web hosting related issues such as:
    • Diagnosing common HTTP error codes
    • DNS Zone configuration
    • FTP connection
    • Email client configuration
    • Diagnosing PHP-based errors
    • MySQL configuration
    • Setting up cron-jobs and other common cPanel-based tasks.
  • Have a reliable high-speed internet connection
  • Comfortable speaking with customers via telephone, ticket and live chat as needed
  • Fluent written and spoken English


  • Inbound Level 2 Support via Ticket and Phone
  • Possible Documentation Writing
Job Category: support
Job Type: Full Time
Job Location: Telecommute

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