Join one of INC 5000’s fastest-growing companies in America.
Web Hostech is a swiftly growing web hosting company that is always looking to include its family. We are l searching for someone who is fervent about web hosting, who is customer service familiarized and just plain loves everything hosting.
Web Hostech is seeking devoted, committed and hard-working person to work with the world’s number one web host. Our Customer Support team require to provide exceptional customer service on a persistent basis and “WOW!” our customers.
Are you doubtful? what web hosting is, then I’m afraid this position isn’t for you. This position requires a high degree of technical experience. If you are still reading, continue on to the requirements and apply today!
- At least 2-3 years of experience with cPanel/WHM & the web hosting industry
- Have an understanding of different hosting products such as Shared, Reseller, and VPS
- Have experience with common web hosting environment; CloudLinux, cPanel/WHM, Softaclous, WHMCS, Kayako help desk
- Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc
- Able to quickly and efficiently handle a variety of common web hosting related issues such as CMS installation, diagnosing common HTTP error codes, DNS Zone configuration, FTP connection, Email client configuration, diagnosing PHP-based errors, MySQL configuration, setting up cron-jobs and other common cPanel-based tasks.
- Have a reliable high-speed internet connection
- Comfortable speaking with customers via telephone, ticket and live chat
- Inbound Support via Telephone and Live Chat
- Sales Order Processing
- Processing Written Tickets in Kayako Help Desk.