Technical Support – Level 1

Join one of INC 5000’s fastest-growing companies in America.

Web Hostech is a swiftly growing web hosting company that is always looking to include its family. We are l searching for someone who is fervent about web hosting, who is customer service familiarized and just plain loves everything hosting.

Web Hostech is seeking devotedcommitted and hard-working person to work with the world’s number one  web host. Our Customer Support team require to provide exceptional customer service on a persistent basis and “WOW!” our customers.

Are you doubtful? what web hosting is, then I’m afraid this position isn’t for you. This position requires a high degree of technical experience. If you are still reading, continue on to the requirements and apply today!

Job Description


  • At least 2-3 years of experience with cPanel/WHM & the web hosting industry
  • Have an understanding of different hosting products such as Shared, Reseller, and VPS
  • Have experience with common web hosting environment; CloudLinux, cPanel/WHM, Softaclous, WHMCS, Kayako help desk
  • Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc
  • Able to quickly and efficiently handle a variety of common web hosting related issues such as CMS installation, diagnosing common HTTP error codes, DNS Zone configuration, FTP connection, Email client configuration, diagnosing PHP-based errors, MySQL configuration, setting up cron-jobs and other common cPanel-based tasks.
  • Have a reliable high-speed internet connection
  • Comfortable speaking with customers via telephone, ticket and live chat


  • Inbound Support via Telephone and Live Chat
  • Sales Order Processing
  • Processing Written Tickets in Kayako Help Desk.
Job Category: support
Job Type: Full Time
Job Location: Telecommute

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